Shipping and handling charges will be paid by the buyer.  Delivery dates are estimates only.  While all reasonable efforts will be made to ensure that delivery occurs as close as possible to the buyer’s requested delivery dates, First Aid Central is not liable should delivery be delayed.  First Aid Central reserves the right to make deliveries in installments.  Delay in the delivery of one installment does not entitle the buyer to cancel subsequent installments.

Exceptions: Rural & remote areas of Canada. We will contact you if this applies.

For more information about shipping, warranty, and other conditions, please review our Terms and Conditions.

Stolen Package Policy

Reporting a Missing Package

If you believe your package was stolen after a successful delivery, you must notify us within 48 hours. To proceed with a claim, the following steps are required:

• File a Police Report: Contact your local non-emergency police department to file a report for "theft of mail/property."
• Provide the Report Number: Send the police report number and the name of the officer/department to info@firstaidcentral.com.

Upon receipt of a valid police report number, we will review the case. Resolutions will be handled on a case-by-case basis and may include:

• One-Time Replacement: A replacement order may be issued at our discretion. All replacements will be shipped with Signature Required at the customer's expense to ensure safe arrival.
• Discounted Re-order: If a full replacement is not possible, we may offer a one-time discount code to help cover the cost of a replacement order.
• No Refunds: Please note that we do not issue monetary refunds for items stolen from a delivery site after a confirmed successful delivery by the carrier.